Support

War Thunder Cheats Support — Discord, Loader & HWID Help

Open a Discord ticket for War Thunder loader errors, HWID Spoofer setup and checkout help—or use the cards below for self-serve answers first.

  • Discord support

    Join Discord and open a ticket for loader, HWID, and account issues. Fastest path after checkout.

  • Pre-purchase FAQ

    Tier differences, ban risk, Windows requirements, and what happens after you buy—before you open a ticket.

  • Products & tiers

    Compare Lite, Pro, Elite and utilities—module lists, screenshots, and secure checkout.

  • Email support

    Prefer email for billing or order ID questions? Message support with your checkout confirmation.

Include in your Discord ticket

  • Order ID

    Your Zadeyo / checkout order ID from the purchase confirmation.

  • Issue type

    Loader, HWID Spoofer, Camouflage unlock, or account access—say which one.

  • Error screenshot

    Exact error text or a screenshot from the loader or game.

Ticket playbook

What to check before Discord

Same rules staff follow—status, loader, utilities, checkout, and buying help—so tickets stay short.

Before you open a ticket

  1. Check the live status banner on the homepage and in Discord #status—especially after a War Thunder update or Gaijin patch. If status is offline, wait for the new build instead of forcing an old loader.
  2. Download the loader only from your operator portal (linked in your order email). Do not run files from DMs, YouTube links, or forum attachments.
  3. Have your checkout order ID, Windows version (10 or 11), War Thunder client build, and a screenshot of the exact error ready. Redact unrelated personal info from screenshots when possible.

Loader and in-game issues

  1. Start the loader before War Thunder, use the setup guide tier for your purchase, and test on an Arcade test battle or custom battle with conservative ESP ranges and aim smoothing.
  2. If Gaijin account protection shows “failed to initialize,” read the Gaijin anti-cheat errors guide on the blog first—many cases are driver or overlay conflicts, not a ban. Include whether the issue started right after a patch.
  3. For aimbot or ESP tuning, say which weapon and server type (Arcade, Realistic, Simulator) you use. Staff can suggest portal presets; they cannot guarantee ban immunity.

HWID Spoofer and utilities

  1. HWID tickets: note whether you are on a fresh Steam account, if Gaijin anti-cheat flagged hardware, and whether you ran the compatibility scan from the spoofer guide. Follow cleanup steps before relaunching War Thunder.
  2. UGC tickets: describe ban type (Steam, Gaijin anti-cheat, battle admin) and what appeal steps you already tried. UGC tools organize cases—they do not automatically remove bans.
  3. Camouflage unlock tickets: confirm you purchased the utility or Elite tier that includes it, and whether the issue is preview-only (client-side) versus a loader error.

Checkout and portal access

  1. If payment succeeded but portal access is missing, wait a few minutes and check spam for the order email. Open a ticket with the order ID and the email used at checkout—do not share card numbers in Discord.
  2. Wrong tier purchased? Ask in a ticket before rebuying; staff may advise upgrade paths through the portal when available.
  3. Refund requests must match the criteria in our Terms of Sale (fault on our side on a supported setup with status online). Change-of-mind or ban-related refunds are not offered.

Buying help (pre-purchase)

  1. Compare Lite, Pro and Elite on the products hub, read Lite vs Pro and the features guide, or search the FAQ for tier and ban-risk questions. Reviews on /reviews/ are grouped by product for ESP, Elite, spoofer, and UGC feedback.
  2. Utility shoppers: use the utilities comparison table for HWID Spoofer vs UGC vs Camouflage unlock, then open the product page for screenshots and requirements before Get access.

What to expect from support

  1. Tickets are answered in Discord when staff are online—peak times follow EU and US evenings. One ticket per issue keeps threads clear; bump only after 24 hours with new logs if nothing changed.
  2. We do not provide ban guarantees, server unbans, or instructions to evade Gaijin rules. We help with loader delivery, setup, and product behavior described on warthunder-cheats.com.

Still stuck? Join Discord from the cards above, open one ticket for the issue, and include order ID, Windows version, War Thunder build, and a redacted error screenshot.